Refund policy
Last updated August 27, 2026
Digital licenses are delivered instantly, so refund rules differ from physical goods. Here is exactly when we refund, when we can't, and what we do first.
Before you request a refund
Most refund requests we see are activation problems, not product problems. Contact support first — our team troubleshoots activation errors and will replace a key that cannot be activated.
When you get a full refund
- The license cannot be activated and we cannot supply a working replacement.
- The product delivered does not match the edition described on the product page.
- Your order was charged but never delivered.
- You have not revealed or used the key, and you request a refund within 14 days.
When we can't refund
- The key has been revealed and successfully activated.
- The purchase is incompatible with your hardware or operating system in a way that is documented on the product page (please check license details before buying).
- The request falls outside the 14-day window and there is no activation fault.
How to request one
Open a request from My account → Support with your order number and any error message. Approved refunds return to the original payment method; timing depends on your bank or provider.