Question 1

How fast is delivery?

Accepted Answer

Instant digital delivery after payment. Your license appears in your account and is emailed to you as soon as the payment is confirmed.

Question 2

What exactly do I receive?

Accepted Answer

A license key or activation code plus written activation instructions and a link to the publisher's official download page. We do not ship physical media.

Question 3

Are the license details shown before I buy?

Accepted Answer

Yes. Every product page lists edition, version, device count, duration, delivery method, activation platform, region, and license type before you add to cart.

Question 4

What if activation fails?

Accepted Answer

Contact support with your order number. Our activation support team works the issue with you, and if a license cannot be activated our refund policy applies.

Question 5

Which payment methods are supported?

Accepted Answer

Checkout is being finalized. Card payments will be processed by our payment provider, and no card details are stored on Licenseora servers.

Question 6

Do you offer refunds?

Accepted Answer

Yes, under the conditions described in our refund policy — most commonly for licenses that cannot be activated after support has assisted.

Frequently asked questions